---

TERMS OF SERVICE

OVERVIEW

Welcome to Pires Papier Studio. The terms “we”, “us” and “our” refer to Pires Papier Studio, a sole proprietorship established in the Netherlands.

Pires Papier Studio operates this store and website, including the related information, content, features, tools, products and services provided to you (the “Services”). Our online store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with the policies referenced herein, describe the terms applicable to your use of the Services and purchases made through our online store.

Please read these Terms carefully. Nothing in these Terms is intended to limit or exclude any mandatory rights you may have under applicable consumer protection law.

By visiting, interacting with or using our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these Terms, you should not use the Services.

SECTION 1 – ACCESS AND ACCOUNT

You must be legally capable of entering into a binding agreement in order to make purchases through our store.

When using the Services, you may be asked to provide information including your email address, billing details, payment information and shipping address. You agree that the information you provide is accurate, current and complete.

You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account. You may not transfer, sell or assign your customer account to another person.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to describe and display our products as accurately as possible. However, colours and appearance may vary slightly depending on your device, screen settings, printing processes and, where applicable, the handmade or small-batch nature of our products.

Minor variations inherent to handmade, illustrated, printed or paper goods are not necessarily defects.

Product descriptions, collections and availability may change from time to time. We may discontinue products or limit quantities where reasonably necessary.

Nothing in this section affects your statutory rights regarding products that are defective, damaged or do not conform to the purchase agreement.

SECTION 3 – ORDERS

By placing an order, you submit an offer to purchase the selected products under these Terms. After your order has been placed, you will receive an electronic confirmation.

We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including suspected fraud, payment failure, obvious pricing errors or product unavailability. If payment has already been received for an order that we cannot fulfil, the applicable amount will be refunded.

Please review your order and delivery information carefully before submitting it.

Returns, withdrawals and refunds are governed by our Return and Refund Policy and applicable consumer law.

Purchases through our consumer store are intended for personal use unless otherwise agreed with us.

SECTION 4 – PRICES AND BILLING

Prices and promotions may change from time to time. The price applicable to your purchase is the price displayed when you place your order.

Applicable taxes will be displayed or included as required by law. Shipping charges and any other applicable charges will be disclosed before you complete your purchase.

For international orders, customs duties, import taxes or other charges may apply depending on the destination. Where these charges are not collected by us at checkout, they may be charged by the relevant authorities or carrier.

You agree to provide accurate and complete billing and payment information and to use only payment methods that you are authorised to use.

SECTION 5 – SHIPPING AND DELIVERY

Orders are shipped from the Netherlands.

Shipping methods, applicable charges and estimated delivery information are provided at checkout or in our Shipping Policy.

Delivery times are estimates unless we have expressly agreed to a specific guaranteed delivery date. Delays may occasionally occur due to postal carriers, customs procedures, public holidays or circumstances outside our reasonable control.

For sales to consumers, Pires Papier Studio remains responsible for the goods during delivery until they are received by you or by a person designated by you, except where applicable law provides otherwise.

If an order is lost or damaged in transit before delivery, please contact us at info@pirespapier.co so that we can investigate and provide the remedy required under applicable law.

Further information is available in our Shipping Policy.

SECTION 6 – INTELLECTUAL PROPERTY

Unless otherwise stated, the content of the Services, including our original text, illustrations, photographs, graphics, branding, logos, designs, product concepts and other creative materials, is owned by or licensed to Pires Papier Studio and is protected by applicable intellectual property laws.

The Services and their content are provided for personal, non-commercial use. You may not reproduce, distribute, modify, republish, sell or commercially exploit our protected content without prior written permission, except where permitted by law.

The names, logos, designs and branding associated with Pires Papier Studio and its original collections may not be used in a manner that suggests affiliation, endorsement or ownership without our permission.

Third-party names, trademarks and content remain the property of their respective owners.

SECTION 7 – OPTIONAL TOOLS

We may provide access to tools or functionality offered by third parties. Such third-party services may be governed by their own terms and policies.

We do not control third-party tools and, to the extent permitted by law, are not responsible for their independent operation or availability.

Your use of third-party services is subject to the applicable provider’s terms.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites or services.

We are not responsible for the content, availability or practices of third-party websites that we do not operate. When you leave our website, the terms and privacy policies of the relevant third party may apply.

Nothing in this section limits liability that cannot legally be excluded.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Pires Papier Studio is powered by Shopify, which provides the ecommerce infrastructure that enables us to operate our online store.

However, purchases made through our store are transactions directly between you and Pires Papier Studio. Pires Papier Studio is the seller responsible for fulfilling your order and complying with applicable consumer obligations.

Shopify’s own terms and privacy practices may apply to its processing of information and provision of its platform services.

SECTION 10 – PRIVACY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Because our online store is hosted by Shopify, certain personal information is also processed by Shopify and other service providers where necessary to operate the store, process payments, fulfil orders and provide related services.

Please refer to our Privacy Policy for further information about how personal information is collected, used, shared and protected.

SECTION 11 – FEEDBACK AND REVIEWS

If you voluntarily submit feedback, reviews, suggestions or other content to us, you grant Pires Papier Studio permission to use that content for purposes connected with operating, improving and promoting our business, to the extent permitted by applicable law.

You must have the right to submit the content and must not submit unlawful, misleading, defamatory, infringing or malicious material.

Where consumer reviews are displayed, we will handle them in accordance with applicable consumer protection requirements.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions concerning product descriptions, availability, pricing, promotions, shipping charges or delivery estimates.

We may correct such errors and update information where reasonably necessary.

If an error materially affects an order you have already placed, we will contact you where required and will respect your rights under applicable consumer law.

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services to violate applicable law, infringe intellectual property or privacy rights, transmit malicious software, engage in fraud, impersonate another person, interfere with the security or proper functioning of the website, scrape or extract content in violation of applicable law or our rights, or otherwise misuse the Services.

We may restrict access where reasonably necessary to protect the Services, our customers or our legal rights.

SECTION 14 – AUTOMATED SYSTEMS AND AGENTS

Automated systems, bots or agents may not access or interact with the Services in a way that circumvents security measures, access restrictions, CAPTCHAs or other technical protections.

Automated access must comply with applicable law and must not interfere with the normal operation of the Services or improperly collect personal information or protected content.

SECTION 15 – TERMINATION

We may suspend or terminate access to the Services where reasonably necessary, including in cases of misuse, fraud, security threats or material breach of these Terms.

Termination does not affect rights or obligations that arose before termination or provisions which by their nature are intended to continue afterwards.

SECTION 16 – WARRANTIES

We aim to provide the Services accurately and reliably, but websites and online services may occasionally experience interruptions, errors or technical issues.

Nothing in these Terms excludes or restricts statutory guarantees or other mandatory consumer rights applicable to your purchase.

Products sold to consumers must conform to the purchase agreement and meet the standards required by applicable law.

SECTION 17 – LIMITATION OF LIABILITY

To the extent permitted by applicable law, Pires Papier Studio is not liable for indirect or consequential losses that were not reasonably foreseeable at the time of the agreement.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including mandatory consumer rights.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you are responsible for losses or claims arising from your unlawful misuse of the Services, infringement of third-party rights, or material breach of these Terms.

Nothing in this section creates obligations for consumers beyond those permitted under applicable law.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the extent necessary under applicable law. The remaining provisions will continue to apply.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

Failure by either party to enforce a provision of these Terms does not automatically constitute a waiver of that provision.

These Terms, together with the policies expressly incorporated into them and the information provided during checkout, form part of the agreement governing purchases made through our online store.

Mandatory rights provided by applicable law remain unaffected.

SECTION 21 – ASSIGNMENT

You may not transfer contractual rights or obligations where doing so would be contrary to the agreement or applicable law.

We may transfer rights or obligations connected with our business where permitted by law, provided that doing so does not reduce mandatory consumer protections.

SECTION 22 – GOVERNING LAW

These Terms and agreements between you and Pires Papier Studio are governed by the laws of the Netherlands.

If you are a consumer residing in another country, this choice of law does not deprive you of mandatory consumer protections that apply to you under applicable law.

Any dispute will be handled by the competent court in accordance with applicable law.

SECTION 23 – RIGHT OF WITHDRAWAL AND CANCELLATION

Consumers purchasing online may have a statutory right to withdraw from a purchase within 14 days, subject to the conditions and exceptions provided by applicable law.

For goods, the withdrawal period generally runs for 14 days after receipt of the goods. For subscriptions involving regular delivery of goods, specific statutory rules may apply from receipt of the first delivery.

Details on exercising the right of withdrawal, returning products, refunds and applicable exceptions are provided in our Return and Refund Policy.

Subscriptions and recurring purchase arrangements may also be cancelled in accordance with our Purchase Options Cancellation Policy and applicable law.

Nothing in these Terms restricts statutory withdrawal or cancellation rights.

SECTION 24 – CHANGES TO THESE TERMS

The current version of these Terms is available on this page.

We may update these Terms when necessary to reflect changes to our Services, business practices or applicable law.

Changes will not retroactively reduce rights arising from orders already placed, unless permitted or required by law. Where legally required, we will provide appropriate notice of material changes.

SECTION 25 – CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

Pires Papier Studio
Email: info@pirespapier.co
The Netherlands
KVK: 42166169