Refund policy
RETURN AND REFUND POLICY
We hope you love your order from Pires Papier Studio. If something is not right, please contact us at info@pirespapier.co.
RIGHT OF WITHDRAWAL
If you are a consumer purchasing online, you generally have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason, subject to the exceptions provided by applicable law.
To exercise your right of withdrawal, please contact us at info@pirespapier.co within the applicable withdrawal period and clearly state that you wish to withdraw from your purchase.
After notifying us of your withdrawal, you must return the goods within 14 days. Products should be returned in a condition that allows us to assess them. You may handle the product only as necessary to establish its nature, characteristics and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose.
RETURN SHIPPING
Unless the product is defective, damaged, incorrect, or otherwise does not conform to your order, the direct cost of returning the product is your responsibility.
Please contact us before returning an item so that we can provide the appropriate return instructions.
REFUNDS
When you validly exercise your right of withdrawal, we will refund the payments received from you for the relevant purchase, including the cost of the least expensive standard delivery option offered for the original order, where required by law.
Refunds will be made using the same payment method used for the original transaction unless otherwise agreed.
We may withhold reimbursement until we have received the returned goods or you provide evidence that you have sent them back, whichever occurs first, where permitted by law.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives and contact us as soon as reasonably possible if an item is damaged, defective or incorrect.
Please email info@pirespapier.co with your order number and, where helpful, photographs of the issue so that we can assess the situation and provide an appropriate solution.
Your statutory rights regarding defective or non-conforming goods remain unaffected.
EXCEPTIONS
Certain products may be excluded from the statutory right of withdrawal where an exception under applicable law applies, including certain goods made to the consumer’s specifications or clearly personalised.
If an exclusion applies to a particular product, this will be communicated where required before purchase.
CONTACT
For return, withdrawal or refund enquiries, contact:
Pires Papier Studio
info@pirespapier.co
The Netherlands
KVK: 42166169